Ex99 Privacy Policy — Your Data, Our Responsibility

Introduction & Scope

Welcome to ex99. Our privacy policy explains how we handle the data of users on our website and mobile app. By using the ex99 platform, you are considered to have consented to this privacy policy.

This privacy policy applies to:

• The ex99 website (ex99.xyz) and its associated subdomains.
• The ex99 mobile application (Android and iOS).
• Ex99 customer service channels and live support.
• Services provided through any authorized third party.

We operate in compliance with GDPR and international data protection laws. If you have any questions about this policy, please get in touch with us.

1What Information We Collect

Under ex99's privacy policy, we collect two types of information — data provided directly by you, and data collected automatically while you use the platform.

Directly Provided Information:

• Full name, mobile number, and email address (collected at registration).
• Date of birth and national ID number (for KYC verification).
• Bank account or mobile banking details (for payment purposes).
• Profile picture and other information based on user preferences.

Automatically Collected Information:

2How We Use Your Information

Data collected is used for the purposes listed below under the ex99 Privacy Policy. A legal basis is established for each use case.

• Account Management: Verifying registration, securing login, and ensuring overall account safety.
• Payment Processing: Processing deposit and withdrawal transactions securely.
• Fraud Prevention: Detecting unusual activity to protect your account.
• Personalized Experience: Offering game recommendations and promotions tailored to your preferences.
• Customer Service: Troubleshooting and support ticket management.
• Legal Obligations: Providing information to regulatory bodies when required.
• Technology Development: Improving platform performance and enhancing the user experience.

3When and With Whom Information Is Shared

Under ex99's privacy policy, we do not sell your data or share it with third parties unnecessarily. However, there are specific circumstances where sharing may be required.

• Payment Provider: Payment gateways such as Mobile Banking, Nagad, and Rocket receive the necessary information to verify transactions.
• Game Provider: Third-party game software companies receive limited data necessary for game operation.
• Security Services: Fraud detection software companies.
• Law Enforcement: Based on a court order or valid legal request.
• Regulatory Authority: To meet license requirements and comply with anti-money laundering regulations.

4How We Keep Your Data Secure

Ex99 follows industry-leading standards to protect your personal and financial information. Data security is at the core of our privacy policy.

If a data breach or security issue is detected, ex99 will notify affected users within 72 hours and take immediate remedial action.

5Cookies and Tracking Technologies

The ex99 website and app use cookies and similar tracking technologies to enhance your browsing experience. In accordance with this privacy policy, we use three types of cookies:

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: For your language preferences, game settings, and personalized experience.
• Analytics Cookies: Collects anonymous statistics to understand and improve site usage.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to not function properly.

6Your Data Rights

Under ex99's privacy policy, you have certain fundamental rights over your personal data. Contact our support team to exercise any of these rights.

We aim to respond to rights exercise requests within 30 days. In complex cases, this may take up to 90 days.

7Data Retention & Deletion Policy

Ex99 retains your data only for as long as necessary. Retention periods are determined by the type of service and applicable legal requirements, in line with our privacy policy.

• General profile data is retained for 3 years after account closure.
• The law requires financial transaction records to be kept for a minimum of 5 years.
• Anti-money laundering (AML) data is retained for up to 7 years.
• Customer service communication logs are retained for 2 years.
• Cookies can last anywhere from session-based to a maximum of 2 years.

8Child & Minor Protection

Ex99's privacy policy and services are intended solely for individuals aged 18 and above. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Age is verified through the KYC process.
• If an underage user is identified, the account will be closed immediately.
• If you come across any relevant information, please report it to our support team.

9Privacy Policy Updates

Ex99 may update this privacy policy from time to time. When changes are made, we will notify you through the following methods:

• A notice displayed on the website homepage.
• Sending an SMS to your registered mobile number.
• Push notifications via the app (if enabled).
• For major changes, detailed information will be sent by email.

Updated policies take effect 7 days after publication. Continued use of the platform during that period will be considered acceptance of the new policy.

10Contact & Complaints

For any questions, requests, or complaints regarding the Privacy Policy, please contact ex99's Data Protection Team.

• Email: [email protected]
• Live Chat: Available 24/7 via the website and app.
• Response Time: Typically within 24-48 hours.